Privacy Policy c9bet

1. Introduction and Scope of the Privacy Policy

This Privacy Policy is published by c9bet, an online betting and casino platform operating under international licensing. This policy applies to all users who visit the c9bet website, register an account, or use any of the services offered through our platform.

We understand that privacy is a serious matter, particularly in the digital financial industry. Therefore, c9bet is committed to handling your personal information in a responsible, transparent and secure manner. This policy explains the types of information we collect, why we need it, how it is used, and your rights as a registered player.

By registering an account or continuing to use the c9bet platform, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

2. Information We Collect

In the process of account registration and use of the c9bet platform, we may collect the following categories of personal information:

a) Identity Information

• Full name as stated on the identity card (MyKad) or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth (for age verification of 21 years and above)
• Full address including postcode and state
• Nationality and country of residence

b) Contact Information

• An active and valid email address
• A Malaysian local mobile phone number
• c9bet account username

c) Financial Information

• Bank account number or e-wallet details used for deposits and withdrawals
• Records of deposit and withdrawal transaction history
• Preferred payment method (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC, ETH)

d) Technical and Usage Information

• IP address, browser type and device operating system
• Login log data including date, time and login location
• Game session information and betting activity history
• Cookie data and website usage

3. Purpose of Data Collection and Use

c9bet only collects personal information for legitimate and necessary purposes. The information you provide is used for the following purposes:

• Identity Verification: To ensure all players are aged 21 and above in line with responsible gambling guidelines, and to prevent the use of false identities.
• Account Management: To create, maintain and secure your c9bet account, including password recovery and two-factor authentication.
• Transaction Processing: To manage deposits and withdrawals securely, including payment verification and detection of suspicious transactions.
• Legal Compliance: To meet legal and regulatory requirements related to anti-money laundering (AML) and other illegal financial activities.
• Customer Support: To provide effective technical assistance and customer service via live chat 24/7 and email in Malay and English.
• Service Improvement: To analyse platform usage patterns in order to improve the overall player experience.
• Marketing Communications: To send information about bonuses, promotions and service updates — only to players who have given their consent.
• Platform Security: To detect and prevent fraud, hacking and misuse of the c9bet system.

4. Disclosure of Information to Third Parties

c9bet does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your personal information may only be shared in limited circumstances as follows:

• Service Providers: Third parties that assist us in operating the platform, including payment processors, cloud service providers and security solution providers — all bound by strict confidentiality agreements.
• Legal Requirements: When required by court order, instruction from a law enforcement agency, or legitimate regulatory requirements.
• Fraud Prevention: With industry bodies involved in anti-money laundering and identity fraud prevention, where required.
• Business Transfer: In the event of a merger, acquisition or transfer of company assets, user information may be transferred to a successor entity — provided the receiving party maintains the same level of protection.

5. Data Security and Protection

Player data security is a top priority for c9bet. We implement multiple layers of technical and organisational protection to ensure your information remains secure at all times:

• 256-bit SSL/TLS encryption for all communication between your browser and c9bet servers
• Password storage using hashing with strong cryptographic algorithms — no passwords are stored in plain text
• Multi-layer firewall systems and intrusion detection systems (IDS) operating continuously
• Regular internal and external security audits
• Role-based access control (RBAC) to restrict staff access to sensitive data
• Data encryption at rest for bank account information and financial details
• Automated suspicious activity monitoring and anomaly detection mechanisms

While we take all reasonable steps to protect your information, no system is entirely immune to cyber threats. In the event of any security breach that affects your data, c9bet will notify you within the timeframe required by the relevant regulations.

6. Cookies and Tracking Technologies

c9bet uses cookies and similar tracking technologies to improve the user experience on our platform. Several types of cookies are used:

• Session Cookies: Temporary cookies that are deleted when you close your browser, used to maintain your login status during an active session.
• Preference Cookies: Store your chosen settings such as language and display layout so they do not need to be reset each time you visit.
• Analytics Cookies: Used to understand how players interact with our platform for service improvement purposes — this data is aggregated and does not directly identify individuals.
• Security Cookies: Help detect and prevent fraudulent activity and maintain the integrity of your login session.

You can manage or block cookies through your browser settings. However, if certain cookies are blocked, some functions of the c9bet platform may be affected.

7. Data Retention Period

c9bet retains your personal information for as long as your account is active or as long as it is needed to provide services to you. When an account is closed or has been inactive for an extended period, we will retain your information in accordance with applicable legal and regulatory requirements, which may require financial records to be kept for a specified period.

Once the mandatory retention period has ended, your personal information will be securely deleted or anonymised so that it can no longer be linked to a specific individual. You may request early deletion of your data, subject to applicable legal requirements, by contacting our support team.

8. Player Rights

As a registered c9bet user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data.
• Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format for the purpose of transferring it to another provider.

To exercise any of the above rights, please contact the c9bet customer support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

9. Links to External Websites

The c9bet platform may contain links to third-party websites for reference convenience. These links do not imply that c9bet endorses or takes responsibility for the content, privacy policies or security practices of those websites.

We recommend that you read the privacy policy of any external website you visit before providing any personal information to them. c9bet is not responsible for data processing by third-party websites.

10. Changes to the Privacy Policy

c9bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in security technology. All changes will take effect immediately upon publication on this website.

In the event of material changes — that is, changes that significantly affect your rights — we will notify you via your registered email or through a notification within the c9bet platform before those changes take effect. The "Updated" date at the top of this page reflects the publication date of the latest version.

Your continued use of c9bet services following any changes to this Privacy Policy is considered your acceptance of the updated terms. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the c9bet support team through the following channels:

• Live Chat: Available 24/7 via the c9bet platform in Malay and English
• Email: [email protected]

We are committed to responding to all privacy-related enquiries thoroughly. Our team is ready to help you understand your rights and ensure your personal information is handled in a way that satisfies you.